Terms and conditions of our service


TERMS & CONDITIONS    (Effective from 1st March 2018)

1. All equipment supplied by Omega Oxygen Ltd, from the point of installation to the point of removal, is under the full responsibility and liability of the patient and/or carer.

2. Orders will only be processed once a full and accurate declaration of the patients condition and oxygen requirement has been made.

3. Before booking a holiday or cruise outside the UK Omega Oxygen Ltd advises that you discuss your plans with your doctor or healthcare professional – Omega Oxygen Ltd cannot advise on the type of oxygen delivery equipment that you require. Omega Oxygen Ltd also cannot advise the hours of oxygen use per 24 hrs or the regulated (litre per minute) flow rate that is required whilst using our equipment.

4. Omega Oxygen Ltd will present specific details and operational parameters of the oxygen equipment that will be supplied. It is the responsibility of the persons using the equipment supplied to ensure that it will deliver the level of oxygen per 24 hrs required and at the regulated flow rate required under the recommendation of their Doctor or healthcare professional.

5. Whilst in the UK, should additional oxygen equipment be required Omega Oxygen Ltd will advise on the time it will take to complete the delivery of the equipment. Omega Oxygen will endeavour to complete this with 24 hrs.

5. Whilst at sea it is not feasible for an oxygen supply to be replenished or additional equipment added to the requirement. Omega Oxygen Ltd recommends that advice is taken from your Doctor or Healthcare professional to check and/or advise on the type and amount of oxygen equipment that is supplied, which will satisfy the required hours per day and Litres per minute flow rate.

6. Aside from portable ambulatory equipment, all supplied equipment is to be used at the stated or agreed installation location.

7. All quotations and subsequent payments are based on Pounds Sterling (£). Payment is accepted via Cheque, BACS or by a valid Debit or Credit Card, (except American Express.)  Full payment is required within two weeks of travel to complete the order.

8. A administration deposit of £25.00 is required may be required to complete a booking. The administrative deposit covers our booking set-up costs which involve liason with your cruise company and cruise ship (if required). The administrative deposit is not refundable. 

9. Additional deposits may be required on specific oxygen equipment items. The agreed deposit will not be refunded in the event of lost or damaged equipment which is the property of Omega Oxygen Ltd.

10. Omega Oxygen Ltd will deliver and remove supplied equipment on the dates agreed.

11. Equipment supplied by Omega Oxygen Ltd is not to be used in conjunction with any equipment or accessories that the patient may have already been issued and/or bring with them for the duration of the holiday in which Omega Oxygen Ltd are required to supply. Exceptions may apply in relation to oxygen conserving devices and the required addition of these should be stated to Omega Oxygen Ltd at the point of booking to enable the checking of cylinder connection points.

12. Omega Oxygen Ltd operates a 365-day operation with varying daily operating hours. Enquires can be made by contacting us via:   Tel:  01273 308176     +44 (0) 1273 308176      or via email: info@omegaoxygen.com

13. Equipment faults can be reported via the contact points above. Omega oxygen cannot attend or fix mechanical faults whilst you are aboard a cruise vessel. Should a fault occur we will endeavour to access and advise how to correct the fault over the phone. Should an un-repairable fault occur to mechanical equipment we will refer you to a back-up unit which is stored on your vessel. (A Back-up oxygen concentrator unit is stored on tier 1 cruise vessels of which we will confirm ahead of your cruise.) No back-up or repair facility is available for oxygen cylinders or liquid oxygen systems.

14. Due to the nature of cruise and air travel Omega Oxygen Ltd will not be held liable for any costs or liability of losses incurred due to an equipment failure, oxygen cylinder or liquid oxygen system failure.  

15. Omega Oxygen Ltd will not be held responsible for any costs or liability of losses caused by the misplacement or removal of the oxygen equipment whilst on board a cruise vessel once the delivery has been made to the vessel.

16. Patients are required to have suitable insurance to cover all oxygen supply eventualities and related losses that may occur.

17. Cancellations policy: A 100% refund of the oxygen equipment cost (excluding the administration deposit) will be made if the booking is cancelled greater then 4 weeks before the start date of your booking. Bookings that are cancelled due to the death of patient a 100% refund of the oxygen equipment cost will be made. We strongly recommend that your insurance cover is extended to cover any oxygen equipment cancellation cost.

18. In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation. The maximum settlement amount payable by Omega Oxygen Ltd in any circumstance is £250.00 (two hundred and fifty pounds)

19. These terms and conditions are deemed to be accepted by all parties on the payment of the invoice and acceptance of the booking confirmation form.

Should any of the above points within the terms and conditions require clarification please do not hesitate to contact us.